Shipping & Returns + FAQs
🐾 Shipping
Free U.S. Shipping, Always
We offer free standard shipping on all orders across the United States — no order minimums, no gimmicks. Just one more way we keep things simple (and Frenchie-friendly).
Each item is made to order just for you! This helps reduce waste and allows us to offer more designs — but it also means your order may take a little longer to arrive than mass-produced items.
- Fulfillment times:
- Apparel: 2–7 business days
- Non-apparel (e.g., mugs, phone cases): 2–5 business days
- Shipping time (U.S.): 3–4 business days
- Total delivery time: Usually 5–11 business days
Where we ship from:
Your order will ship from the fulfillment center best suited to deliver it quickly. Our production partners have facilities in multiple regions to ensure faster service.
We currently ship to U.S. addresses only.
🚚 Tracking Your Order
You’ll receive a tracking link via email once your order ships.
You can also visit our Track My Order page to check your shipment status anytime.
📬 Wrong Address or Unclaimed Packages
If your order is returned due to an invalid or incomplete address, you’ll be responsible for the reshipping cost once we confirm an updated address.
Unclaimed packages that are returned may also incur reshipment fees.
🔁 Returns & Refunds
We do not accept returns or exchanges for:
- Buyer’s remorse
- Wrong size or color ordered
However, if your item arrives damaged, misprinted, or incorrect, we’ll make it right.
To report an issue:
- Email us at support@wefrenchie.com within 7 days of delivery
- Include your order number, a brief description, and clear photos